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Ratings and reviews are judgments given by customers to a specific business.
Ratings and reviews are provided based on consumer experience and the level of satisfaction with the specific service you have used.
Online ratings and reviews have created a new field in marketing and communication that bridges the gap between the traditional word of mouth and a viral form of feedback that can influence consumer opinions.
Reviews Generate more reviews
Create customer loyalty
Better understand your customers and improve customer service
Allow consumers to have a voice
Improve the ranking
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